Excellent customer service. Quick and alert. Graciously sent a second lei at no extra cost when the first did not arrive on time. The lei arrived in perfect condition!
I live in the center of Canada - Winnipeg, Manitoba so I was surprised that anyone would ship fresh flowers here in February!! I was so excited! The lei arrived in perfect condition and a day earlier than expected. I did go pick it up at the Fed Ex bldg so I knew for sure it wouldn't be out in the minus 20 weather! I was concerned about keeping it fresh until it would be used but Pacific Lei told me how to care for it. I needed it for a Sunday night so was quite concerned about keeping it fresh. It was perfect! The lady we bought it for has terminal cancer and has always wanted to go to Hawaii. It is not possible now so we brought Hawaii to her. The lei was certainly the focal point of the party. It was beautiful. The only thing that needs to be considered is the added shipping costs - in U.S. funds - and the duty to get across the border. For our purposes, it was worth paying more in shipping than the actual lei. I would certainly use Pacific Lei again and would recommend this company.